The Rentanorm, developed by Renta nta in consultation with specialists in damage assessment,
has for years been the standard for acceptable and unacceptable damage to passenger cars
returned at the end of a rental agreement. The norm is aimed at drivers, fleet managers, garages,
experts, transport businesses and all other parties involved in the evaluation of damage at the end
of a rental period.
The Rentanorm is a set of guidelines, but is not binding for anyone, including Renta members, unless the parties involved explicitly wish to operate according to the criteria discussed below. This manual aims to
prevent disputes, but does not offer a response to each and every possible situation.
Renta is not an arbitrator and cannot be addressed in disputes or litigation. Additionally, we do not rule on
the fees charged for unacceptable damages. These can vary considerably depending on the brand and
type of car, the nature of the damage and the contractual agreements between the rental company and the
Type of vehicle
This norm applies to passenger cars. There is a separate Rentanorm for vans.
In the context of this norm, passenger cars include: all vehicles except those which are registered as
‘medium sized vehicles’ or ‘large vehicles’ (see certificate of registration)
The section on the general condition of the vehicle includes a number of basic rules with which every vehicle
must comply upon inspection.
The section external damage describes which types of damage to the body and to other parts on the exterior
of the vehicle do and do not qualify as damage caused by use. The amount of damage per external panel
on the car that is categorised as ‘acceptable’ in this norm is limited, however, depending on the age and
mileage of the vehicle. The damage on top of the maximum acceptable amount will be charged, even if they
are listed as acceptable in this norm. This norm is not suitable for vehicles in short-term rentals.
Under internal damage you will find the rules with which the vehicle’s interior must comply.
FAQ (frequently asked questions)
If you have any questions, please read the FAQ first, where you will find the answers to the most frequently
asked questions relating to the return of your vehicle.